Where do I send my Timex watch to be repaired or serviced?

In the United States

Hotline Watch Service
PO Box 2740
Little Rock, AR 72203


Hotline Watch Service
Returns Department
Building 19, Adams Field
Little Rock, AR 72202
Ph: 800-448-4639

Outside the United States, please contact your local Timex retailer or distributor.



How long does it normally take to mail my watch to Little Rock and get it back?
Taking time-in-transit into consideration, you should allow 4-6 weeks.

My watch failed within the first year after I bought it, will I have to pay for repairs?
In most cases, problems with your watch in the first year will be covered by Timex's limited warranty. You do not have to pay for repairs to a watch that is still under warranty. There is, however, a $5.00 fee to cover handling and shipping charges as specified in your warranty.

Can you tell me what it will cost to repair my watch that is no longer under warranty?
Repair charges vary depending upon the style, age, and condition of the watch.

Can you explain your repair or replace policy for warranty service?
Our limited warranty states that we will repair or replace your watch with another watch of equal value and similar appearance. Simply stated, we might send you a new watch instead of repairing the watch you sent in for warranty service. The new watch will be equal in value and similar in appearance to your old watch.

How can I tell if my watch is water resistant?
Look for a small blue wave on the watch face or the words water resistant written on the back of the case. If neither of these is present, your watch is NOT water resistant.

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